Frequently asked questions

Weight class of the bike, gas strut and MagFix

The different parking weights are designed to make operation as convenient as possible.

This can lead to problems when parking. Any excess kg (i.e. excess force) in the gas strut must be overcome by the operator in order to park the bike. The excess force should therefore be as low as possible.

The bicycle is not held in the upper parking position by the gas pressure spring.

Of course, every BicycleJack frame is designed for a load of at least 38 kg. The gas struts make all the difference. These gas struts can be replaced quite easily. All gas struts are available in the store and are compatible with all BicycleJack types. The reason for a replacement can be new bicycles/pedelecs with different bicycle weights or wear (according to the manufacturer 30,000 cycles) of the existing gas pressure spring.

Very important: no! Most bicycle manufacturers only specify a weight without taking into account, for example, different frame sizes or equipment variants. In addition, add-on parts such as bike locks, bags etc. can have a decisive influence on the parking weight. We advise you to stand on a pair of scales together with your bike to determine the bike weight.

Yes, here is an example: Assuming the park weight of your bike is 28kg – then in conjunction with MagFix the gas struts are suitable for park weights of 14-22kg and 22-26kg. With the additional force of the MagFix of +7kg, the bike, which is actually too heavy, is held in the parked position. With this combination, a bike with a parking weight of 14-29/22-33kg can be parked. For example: it is very easy to park the bike out of the parking space and you can push it a little when parking.

Weather protection

Yes, all BicycleJacks are galvanized and powder-coated (UV-stable paint). The galvanizing protects against corrosion and is applied directly to the metal, i.e. underneath the high-quality and additionally protective paint coating. Due to the high material usage of our quality products, you will enjoy your BicycleJacks for a very long time.

Accessories

BicycleJack does not know the type of mounting surface, and many customers also have the appropriate mounting material in stock. Fastening material for a wide variety of surfaces can be purchased in our store.

Try out / tour

It is possible to view and try out the BicycleJack on site (by appointment). We have a small sample exhibition at Danziger Straße 6 in 27243 Harpstedt, where all BicycleJack types can be tested. We also have competition models on site, which you are welcome to use as comparison products. We are also listed as a supplier with the ZEG (Zweirad-Einkaufs-Genossenschaft). You can therefore also try out the BicycleJack at one of the ZEG-affiliated specialist bicycle dealers in your area (if items are in stock there).

Shipping / Collection

We ship with DPD as standard.

If a different parcel service is required, please let us know. The additional costs incurred are to be borne by the customer.

You are welcome to collect pre-ordered items from our production facility at Danziger Straße 6 in 27243 Harpstedt.

We are listed as a supplier with the ZEG (Zweirad-Einkaufs-Genossenschaft). You can therefore also purchase the BicycleJack from one of the ZEG-affiliated specialist bicycle dealers in your area.